METRO Magazine - August 2012

COVER STORY:

Paratransit Survey: Customer Service a Growing Concern

By Nicole Schlosser, Senior Editor

Survey showed demand down slightly from last year, but still high, with nearly two-thirds seeing an increase. More operators reported customer expectations and behavior as hurdles to providing good service. Scheduling software comes in handy and travel training saw a slight bump.

Featured Articles

Paratransit Survey: Customer Service a Growing Concern
Survey showed demand down slightly from last year, but still high, with nearly two-thirds seeing an increase. More operators reported customer expectations and behavior as hurdles to providing good service. Scheduling software comes in handy and travel training saw a slight bump.

Starcraft Brings Back, Updates Allstar XL
The company’s newest vehicle will be introduced at BusCon in September of this year.

Private public transportation operators get another look
Congress should make it easier to use private contractors, consortia or financing so that agencies can better develop the best strategies that work for them.

Digital Signage Trends Take Hold for Transit
As technology evolves even more quickly, companies look into the future for ways to develop better products, such as infotainment systems and information kiosks to better serve their customers.

Design-Build Creates New R.I. Links
Commuters from the new Wickford Junction station, a $24.5 million multimodal facility consisting of a single-side commuter rail platform on a restored siding track, can now reach Providence in 35 minutes and Boston in less than two hours.

Universities, Transit Partner to Share Strengths
Universities bring the ridership and cities get the system funding. Constant communication, offering unlimited access and focusing on service instead of governance structure are touted as factors in successful systems.

Motorcoach Express Services Flourish
Capitalizing on tech-savvy consumers who are looking to stretch their dollar and take advantage of added value, quicker trip times and online ticketing, express services have expanded their services from the Northeast to the West.

Artificial Intelligence Targets Bad Behavior
San Francisco’s Muni is one of several transit operations using DHS grant monies to bolster its program with the use of video surveillance technology software that analyzes abnormal behavior, and thereby alerting systems to potential security and safety issues.

8 Essentials of MAP-21
In July, Congress passed a new two-year bill – MAP-21. Highlights contained include an expanded TIFIA program as well as streamlined New Starts and project delivery processes.

Transit systems reunite owners with lost items
Transit agencies’ lost and found departments catalog, store and sometimes track down the owners of items left on buses and railcars.

Innovative approach to creating app
Greater Good’s plan for the innovative app stems from co-founder George Aye’s experience as lead designer at CTA.

Mich. operator adds 'hearing loop' tech
The Michigan Department of Transportation (MDOT) and Owosso, Mich., motorcoach operator Indian Trails Inc. partnered to install “hearing loop” technology on a fleet of 17 motorcoaches, operating 34 scheduled routes that serve passengers throughout Michigan.

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METRO Magazine - August 2012
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