METRO Magazine - January 2012

COVER STORY:

Business for Motorcoach Top 50 Continues Climb

By Nicole Schlosser, Senior Editor

More operators reported an increase in their business in 2011. FirstGroup America takes the top spot again. Pricing and driver retention remain top concerns.

Featured Articles

Business for Motorcoach Top 50 Continues Climb
More operators reported an increase in their business in 2011. FirstGroup America takes the top spot again. Pricing and driver retention remain top concerns.

Integrity of service keeps Minnesota coach operations robust
Richfield Bus Co./Rochester City Lines/Heartland Tours and Travel - Bloomington and Rochester, Minn.

Safety tops list of values for Pacific Western
Pacific Western Group of Companies - Calgary

Megabus reinventing intercity travel
Megabus.Com - Paramus, N.J.

Hagey Coach takes pride in family ownership
Hagey Coach Inc. - Souderton, Pa.

Great Canadian bolsters customer service via training, incentives
Great Canadian Holidays & Coaches Inc. - Kitchener, Ontario

Five Star tailors tours to give back to community
Five Star Tours & Charter Bus Co. - San Diego

Casino service helps Corporate Coaches grow amid turbulent times
Corporate Coaches - Hollywood, Fla.

Motorcoaches are an underused, but growing mode
Both motorcoach and intercity passenger rail also reduce our nation’s dependence on foreign oil and make the U.S. economy more competitive.

Transit execs can help guide “green” projects
Over the past 10 years, the green building community has helped shape a blossoming landscape filled with healthy, high-performing green buildings, homes and communities worldwide.

Vehicle Seating Manufacturers Offer Flexible Design Options, Enhanced Construction
Whether it’s reducing seat weight or working with designers for new fabric options, seating manufacturers are finding ways to stand out, through the use of new materials and technologies.

Understanding the Complexity of Transit Safety
Safe transit systems are the reflection of how well safety has been ingrained into the fabric of systems and multiple sub-systems. When transit systems are not properly aligned, these systems and sub-systems will reach their safety limits, which may lead to catastrophic events.

MCI Sees Upswing as it Heads into New Year
With eyes set on constant improvements in efficiencies and reliability, CEO Rick Heller reports there is much going on at MCI, including its new ‘Business Excellence’ program. The company is also celebrating its 6,000th J/E coach and a new CNG contract in Los Angeles.

Proper driver training decreases road incidents, increases safety
Louis Maiello, former director of training, New York City Transit Bus & Safety Division, 2003 NTI Fellow and current Transit Training Specialist at FAAC Inc., was a featured speaker at BusCon. Here he discusses elements from his presentation "Advanced Performance Driver Training" and key steps for "producing a world-class operator."

Eco-Friendly Vehicle Options Aplenty at BusCon 2011
Environmentally friendly trends continued their progress on the show floor and during educational sessions at the 16th installment of BusCon, held at Chicago's Navy Pier in mid-September.

SEPTA delves into drivers’ past to improve customer service
To improve customer service as well as decrease confrontations with passengers and driver assaults, the Southeastern Pennsylvania Transportation Authority (SEPTA) teamed up with Philadelphia's Red Kite Project LLC to create a unique training program that focuses on the life experiences of the drivers.

New fare system in 2013 to reshape TransLink police force duties
With a new fare payment system and fare gates slated to be introduced on its SkyTrain rapid transit system in 2013, British Columbia's TransLink is beginning to explore what will become of its effective police force once the new fare system is introduced.

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METRO Magazine - January 2012
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